Refund Policy

1. Overview

At Nixopus, we strive to provide exceptional service and value to our users. This Refund Policy outlines the terms and conditions under which refunds may be issued for our paid services, including but not limited to enterprise support, premium hosting, and other paid offerings.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Duplicate or accidental charges
• Billing errors made by Nixopus

3. Non-Refundable Items

The following items are not eligible for refunds:

• Services terminated due to violation of our Terms of Service
• Any usage-based charges that have already been incurred

4. How to Request a Refund

To request a refund, please contact our support team:

• Email: nixopus@gmail.com (or use the contact form on our website)
• Include your account email, order number, and reason for the refund request
• We will review your request and respond within 5-7 business days

5. Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

6. Partial Refunds

In some cases, we may issue partial refunds based on:

• The amount of service already used
• The specific circumstances of your request
• Any applicable fees or charges

7. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• No refunds will be issued for the remaining unused portion of your current billing period unless otherwise specified
• You will continue to have access to the service until the end of your paid period

8. Disputes and Chargebacks

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback with your payment provider. Chargebacks may result in account suspension and may affect your ability to use our services in the future.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: nixopus@gmail.com
• Website: Contact Us